Comments on: Cancellation Fees ARE Hurting Your Business…I Guarantee it! http://bushnellandbushnell.com/blog/2009/10/cancellation-fees-are-hurting-your-business-i-guarantee-it/ Just another WordPress weblog Wed, 25 Aug 2010 21:22:33 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Floria Brannick http://bushnellandbushnell.com/blog/2009/10/cancellation-fees-are-hurting-your-business-i-guarantee-it/comment-page-1/#comment-5080 Floria Brannick Sun, 07 Feb 2010 17:21:44 +0000 http://bushnellandbushnell.com/blog/?p=300#comment-5080 I am not new to blogging and genuinely treasure your website. There is much premier content that peaks my interest. I am going to bookmark your site and keep checking you out. I am not new to blogging and genuinely treasure your website. There is much premier content that peaks my interest. I am going to bookmark your site and keep checking you out.

]]> By: Sandra http://bushnellandbushnell.com/blog/2009/10/cancellation-fees-are-hurting-your-business-i-guarantee-it/comment-page-1/#comment-3687 Sandra Tue, 17 Nov 2009 15:29:47 +0000 http://bushnellandbushnell.com/blog/?p=300#comment-3687 Interesting....Expedia just charged me a $159.00 cancellation fee 10 days out.....They said the Hotel was charging them....I then called the Sheraton and they stated that as long as I cancelled more than 24 hours out there was no NADA none Cancellation fee PERIOD....so I will never use Expedia again for any kind of travel EVER..... Interesting….Expedia just charged me a $159.00 cancellation fee 10 days out…..They said the Hotel was charging them….I then called the Sheraton and they stated that as long as I cancelled more than 24 hours out there was no NADA none Cancellation fee PERIOD….so I will never use Expedia again for any kind of travel EVER…..

]]> By: Scott http://bushnellandbushnell.com/blog/2009/10/cancellation-fees-are-hurting-your-business-i-guarantee-it/comment-page-1/#comment-3636 Scott Fri, 06 Nov 2009 20:02:23 +0000 http://bushnellandbushnell.com/blog/?p=300#comment-3636 Hello, Ashley; For the special events you allude to, I agree wholeheartedly that having a strict policy makes all kinds of sense. At our inn, the college graduations, alumni weekends, homecomings, etc. were always sacrosanct with a firm policy. But, for the rest of the year, COULD you be chasing away a SINCERE booking, or causing longer-term, non-repeat harm, by charging a SINCERE guest a (huge...in this economy) penalty for a REAL reason on their part? It probably boils down to the inn's satisfaction with their occupancy performance. Some inns may not need to relax their policies...others may be starving for business and are willing to consider changing their paradigm. Scott Hello, Ashley; For the special events you allude to, I agree wholeheartedly that having a strict policy makes all kinds of sense. At our inn, the college graduations, alumni weekends, homecomings, etc. were always sacrosanct with a firm policy. But, for the rest of the year, COULD you be chasing away a SINCERE booking, or causing longer-term, non-repeat harm, by charging a SINCERE guest a (huge…in this economy) penalty for a REAL reason on their part?

It probably boils down to the inn’s satisfaction with their occupancy performance. Some inns may not need to relax their policies…others may be starving for business and are willing to consider changing their paradigm. Scott

]]> By: Ashley Mon http://bushnellandbushnell.com/blog/2009/10/cancellation-fees-are-hurting-your-business-i-guarantee-it/comment-page-1/#comment-3618 Ashley Mon Tue, 03 Nov 2009 22:37:58 +0000 http://bushnellandbushnell.com/blog/?p=300#comment-3618 I could not disagree with you more re cancellation policies. If we didn't have a policy which we stick to we would sit here many weekends with unrented rooms. It is sad, but you are right that the potential guest doesn't care about the innkeeper. No cancellation policy means they would not hesitate to tie up a room for weeks (or even months for special events) and cancel a day out or even the day of if there were no penalites. My policies are in place to exclude that person who isn't serious about staying here but is going to book rooms in several places while they wait to see where the best weather is. (Yes, that actually happens.) If haveing a cancellation policy steers that type traveler to another inn, I'm better off. I could not disagree with you more re cancellation policies. If we didn’t have a policy which we stick to we would sit here many weekends with unrented rooms. It is sad, but you are right that the potential guest doesn’t care about the innkeeper. No cancellation policy means they would not hesitate to tie up a room for weeks (or even months for special events) and cancel a day out or even the day of if there were no penalites. My policies are in place to exclude that person who isn’t serious about staying here but is going to book rooms in several places while they wait to see where the best weather is. (Yes, that actually happens.) If haveing a cancellation policy steers that type traveler to another inn, I’m better off.

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